Politique de Remboursement \u2014 France Premium TV<\/title>\n<meta name=\"description\" content=\"Politique de Remboursement de France Premium TV \u2014 Conditions, d\u00e9lais et proc\u00e9dure pour obtenir un remboursement de votre abonnement IPTV Premium.\" \/>\n<link rel=\"canonical\" href=\"https:\/\/francepremiumtv.fr\/politique-de-remboursement\/\" \/>\n\n\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\" \/>\n<link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin \/>\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Inter:wght@400;500;600;700;800;900&display=swap\" rel=\"stylesheet\" \/>\n\n\n<script type=\"application\/ld+json\">\n{\n \"@context\": \"https:\/\/schema.org\",\n \"@type\": \"BreadcrumbList\",\n \"itemListElement\": [\n { \"@type\": \"ListItem\", \"position\": 1, \"name\": \"Accueil\", \"item\": \"https:\/\/francepremiumtv.fr\/\" },\n { \"@type\": \"ListItem\", \"position\": 2, \"name\": \"Politique de Remboursement\", \"item\": \"https:\/\/francepremiumtv.fr\/politique-de-remboursement\/\" }\n ]\n}\n<\/script>\n\n<style>\n*, *::before, *::after { box-sizing: border-box; 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height: 12px; }\n\n\/* CONTENT *\/\n.legal-section { padding: 70px 0 90px; }\n.legal-layout {\n display: grid;\n grid-template-columns: 280px 1fr;\n gap: 50px;\n align-items: flex-start;\n}\n\n\/* Sidebar TOC *\/\n.legal-toc {\n position: sticky;\n top: 100px;\n background: #fff;\n border-radius: var(--radius-lg);\n border: 1px solid var(--border);\n padding: 24px;\n box-shadow: var(--shadow-sm);\n}\n.legal-toc h3 {\n font-size: 13px;\n font-weight: 700;\n color: var(--gray-text);\n text-transform: uppercase;\n letter-spacing: 0.08em;\n margin-bottom: 16px;\n padding-bottom: 16px;\n border-bottom: 1px solid var(--border);\n}\n.legal-toc ul {\n list-style: none;\n display: flex;\n flex-direction: column;\n gap: 4px;\n}\n.legal-toc a {\n display: block;\n padding: 8px 12px;\n border-radius: 10px;\n font-size: 14px;\n color: var(--gray-text);\n font-weight: 500;\n transition: var(--transition);\n}\n.legal-toc a:hover {\n background: rgba(229,9,20,0.06);\n color: var(--red);\n}\n.legal-toc a.active {\n background: rgba(229,9,20,0.1);\n color: var(--red);\n font-weight: 600;\n}\n\n\/* Content *\/\n.legal-content {\n background: #fff;\n border-radius: var(--radius-lg);\n border: 1px solid var(--border);\n padding: 50px 56px;\n box-shadow: var(--shadow-sm);\n}\n.legal-content h2 {\n font-size: clamp(22px, 2.6vw, 28px);\n font-weight: 800;\n color: var(--navy);\n margin: 48px 0 18px;\n letter-spacing: -0.01em;\n scroll-margin-top: 100px;\n position: relative;\n padding-left: 18px;\n}\n.legal-content h2:first-child { margin-top: 0; 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}\n.info-card strong { color: var(--navy); display: inline-block; min-width: 140px; }\n\n\/* FOOTER *\/\n.footer { background: var(--navy); color: rgba(255,255,255,0.7); padding: 80px 0 30px; }\n.footer-grid { display: grid; grid-template-columns: 1.5fr 1fr 1fr 1fr; gap: 50px; margin-bottom: 50px; }\n.footer-logo { display: flex; align-items: center; gap: 10px; color: #fff; font-weight: 800; font-size: 20px; margin-bottom: 20px; }\n.footer-about p { font-size: 14px; line-height: 1.7; margin-bottom: 24px; }\n.footer h4 { color: #fff; font-size: 15px; font-weight: 700; margin-bottom: 22px; text-transform: uppercase; letter-spacing: 0.05em; }\n.footer-links { list-style: none; }\n.footer-links li { margin-bottom: 12px; }\n.footer-links a { font-size: 14px; color: rgba(255,255,255,0.7); transition: var(--transition); }\n.footer-links a:hover { color: var(--red); padding-left: 4px; }\n.footer-bottom { border-top: 1px solid rgba(255,255,255,0.1); padding-top: 28px; display: flex; justify-content: space-between; align-items: center; flex-wrap: wrap; gap: 16px; font-size: 13px; }\n.payment-badges { display: flex; gap: 8px; flex-wrap: wrap; }\n.pay-badge { display: inline-flex; align-items: center; background: #FFFFFF; border-radius: 6px; box-shadow: 0 2px 6px rgba(0,0,0,0.12); overflow: hidden; transition: var(--transition); }\n.pay-badge:hover { transform: translateY(-2px); }\n.pay-badge svg { width: 52px; height: 22px; display: block; }\n.footer-contact a { display: inline-flex; align-items: center; gap: 10px; }\n.contact-icon { flex-shrink: 0; width: 16px; height: 16px; color: var(--red); transition: var(--transition); }\n.contact-icon-whatsapp { color: #25D366; }\n.footer-contact a:hover .contact-icon { transform: scale(1.15); }\n\n\/* RESPONSIVE *\/\n@media (max-width: 1024px) {\n .legal-layout { grid-template-columns: 1fr; gap: 30px; }\n .legal-toc { position: static; }\n .footer-grid { grid-template-columns: 1fr 1fr; gap: 40px; }\n}\n@media (max-width: 720px) {\n .nav-links, .nav-cta { display: none; }\n .mobile-toggle { display: flex; }\n .page-hero { padding: 120px 0 50px; }\n .legal-section { padding: 50px 0 70px; }\n .legal-content { padding: 36px 26px; }\n .footer-grid { grid-template-columns: 1fr; }\n}\n\n\/* === Logo image (header + footer) === *\/\n.logo-img {\n height: 48px !important;\n max-height: 48px !important;\n width: auto !important;\n max-width: 170px !important;\n display: block !important;\n object-fit: contain !important;\n}\n.logo-img-footer {\n height: 50px !important;\n max-height: 50px !important;\n max-width: 190px !important;\n}\n@media (max-width: 720px) {\n .logo-img {\n height: 40px !important;\n max-height: 40px !important;\n max-width: 140px !important;\n }\n .logo-img-footer {\n height: 44px !important;\n max-height: 44px !important;\n max-width: 160px !important;\n }\n}\n\n<\/style>\n<\/head>\n<body>\n\n\n<header class=\"header\">\n <div class=\"container\">\n <nav class=\"nav\">\n <a href=\"\/\" class=\"logo\" aria-label=\"France Premium TV - Accueil\"><img decoding=\"async\" src=\"https:\/\/francepremiumtv.fr\/wp-content\/uploads\/2026\/05\/Loog-France-TV-premium-2--e1779574348871.webp\" alt=\"France Premium TV\" class=\"logo-img\" \/><\/a>\n <div class=\"nav-links\">\n <a href=\"\/\">IPTV Abonnement<\/a>\n <a href=\"\/iptv-premium\/\">IPTV Premium<\/a>\n <a href=\"\/installation-iptv\/\">Installation<\/a>\n <a href=\"\/blog\/\">Blog<\/a>\n <\/div>\n <a href=\"\/abonnement-iptv\/\" class=\"nav-cta\">Commander<\/a>\n <button class=\"mobile-toggle\" aria-label=\"Menu\"><span><\/span><span><\/span><span><\/span><\/button>\n <\/nav>\n <\/div>\n<\/header>\n\n\n<section class=\"page-hero\">\n <div class=\"container\">\n <nav class=\"breadcrumb\">\n <a href=\"\/\">Accueil<\/a>\n <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M9 18l6-6-6-6\"\/><\/svg>\n <span class=\"current\">Politique de Remboursement<\/span>\n <\/nav>\n <div class=\"page-hero-icon\">\n <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <path d=\"M3 12a9 9 0 1 0 9-9 9.75 9.75 0 0 0-6.74 2.74L3 8\"\/>\n <path d=\"M3 3v5h5\"\/>\n <\/svg>\n <\/div>\n <h1>Politique de Remboursement<\/h1>\n <p>Nos conditions et modalit\u00e9s de remboursement pour les abonnements IPTV Premium France Premium TV.<\/p>\n <div class=\"last-update\">\n <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><polyline points=\"12 6 12 12 16 14\"\/><\/svg>\n Derni\u00e8re mise \u00e0 jour : 22 mai 2026\n <\/div>\n <\/div>\n<\/section>\n\n\n<section class=\"legal-section\">\n <div class=\"container\">\n <div class=\"legal-layout\">\n\n <aside class=\"legal-toc\">\n <h3>Sommaire<\/h3>\n <ul>\n <li><a href=\"#preambule\">1. Pr\u00e9ambule<\/a><\/li>\n <li><a href=\"#test-gratuit\">2. Test IPTV gratuit<\/a><\/li>\n <li><a href=\"#conditions\">3. Conditions de remboursement<\/a><\/li>\n <li><a href=\"#cas-eligibles\">4. Cas \u00e9ligibles<\/a><\/li>\n <li><a href=\"#cas-exclus\">5. Cas exclus<\/a><\/li>\n <li><a href=\"#procedure\">6. Proc\u00e9dure<\/a><\/li>\n <li><a href=\"#delais\">7. D\u00e9lais<\/a><\/li>\n <li><a href=\"#alternatives\">8. Alternatives au remboursement<\/a><\/li>\n <li><a href=\"#contact\">9. Contact<\/a><\/li>\n <\/ul>\n <\/aside>\n\n <article class=\"legal-content\">\n\n <h2 id=\"preambule\">1. Pr\u00e9ambule<\/h2>\n <p>\n France Premium TV s'engage \u00e0 offrir un service IPTV Premium de qualit\u00e9 \u00e0 tous ses clients. Conscients que des situations exceptionnelles peuvent survenir, nous avons mis en place une <strong>politique de remboursement claire et transparente<\/strong>.\n <\/p>\n <p>\n La pr\u00e9sente politique pr\u00e9cise les conditions dans lesquelles un remboursement peut \u00eatre accord\u00e9. Elle compl\u00e8te nos <a href=\"\/cgv\/\">Conditions G\u00e9n\u00e9rales de Vente<\/a> et s'applique \u00e0 toutes les commandes d'abonnement IPTV pass\u00e9es sur notre site.\n <\/p>\n\n <div class=\"info-card\">\n <p><strong>\u2696\ufe0f Information l\u00e9gale importante :<\/strong><\/p>\n <p>Conform\u00e9ment \u00e0 l'<strong>article L.221-28 1\u00b0<\/strong> du Code de la consommation fran\u00e7ais, le droit de r\u00e9tractation de 14 jours <strong>ne s'applique pas<\/strong> aux contrats de fourniture de contenu num\u00e9rique non fourni sur un support mat\u00e9riel, d\u00e8s lors que l'ex\u00e9cution a commenc\u00e9 apr\u00e8s accord expr\u00e8s du Client (livraison imm\u00e9diate du code IPTV).<\/p>\n <\/div>\n\n <h2 id=\"test-gratuit\">2. Profitez de notre test gratuit avant achat<\/h2>\n <p>\n Pour \u00e9viter toute d\u00e9ception, nous proposons un <strong><a href=\"\/test-iptv\/\">test IPTV gratuit de 24 heures<\/a><\/strong> sans engagement et sans carte bancaire. Ce test vous permet de :\n <\/p>\n <ul>\n <li>V\u00e9rifier la <strong>qualit\u00e9 du streaming<\/strong> sur votre connexion Internet<\/li>\n <li>Tester la <strong>compatibilit\u00e9<\/strong> avec votre appareil (Smart TV, bo\u00eetier, mobile)<\/li>\n <li>\u00c9valuer la <strong>stabilit\u00e9 du service<\/strong> \u00e0 diff\u00e9rents moments de la journ\u00e9e<\/li>\n <li>D\u00e9couvrir l'\u00e9tendue du <strong>catalogue de cha\u00eenes et VOD<\/strong><\/li>\n <\/ul>\n <p>\n <strong>Nous recommandons vivement<\/strong> de tester notre service gratuitement avant tout achat. Cela vous permet de valider votre setup et d'\u00e9viter de mauvaises surprises.\n <\/p>\n\n <h2 id=\"conditions\">3. Conditions g\u00e9n\u00e9rales de remboursement<\/h2>\n <p>\n Un remboursement peut \u00eatre accord\u00e9 sous certaines conditions strictes :\n <\/p>\n <ul>\n <li>La demande doit \u00eatre formul\u00e9e dans un d\u00e9lai de <strong>24 heures<\/strong> \u00e0 compter de la r\u00e9ception du code IPTV<\/li>\n <li>Le service doit pr\u00e9senter un <strong>dysfonctionnement av\u00e9r\u00e9 et non r\u00e9solu<\/strong> par notre support technique<\/li>\n <li>Le Client doit avoir collabor\u00e9 avec notre support pour tenter de r\u00e9soudre le probl\u00e8me<\/li>\n <li>Le Client ne doit pas avoir viol\u00e9 les <a href=\"\/cgv\/\">Conditions G\u00e9n\u00e9rales de Vente<\/a><\/li>\n <li>La demande doit \u00eatre formul\u00e9e par email avec preuves \u00e0 l'appui<\/li>\n <\/ul>\n\n <h2 id=\"cas-eligibles\">4. Cas \u00e9ligibles au remboursement<\/h2>\n <p>Vous pouvez pr\u00e9tendre \u00e0 un remboursement dans les cas suivants :<\/p>\n <h3>\u2705 Probl\u00e8me technique majeur de notre c\u00f4t\u00e9<\/h3>\n <p>\n Si nos serveurs sont indisponibles pendant une p\u00e9riode prolong\u00e9e (plus de 12 heures cons\u00e9cutives) et que nous ne parvenons pas \u00e0 r\u00e9tablir le service.\n <\/p>\n <h3>\u2705 Code IPTV invalide ou non fonctionnel<\/h3>\n <p>\n Si le code IPTV re\u00e7u ne fonctionne pas et que notre \u00e9quipe technique ne peut pas r\u00e9soudre le probl\u00e8me malgr\u00e9 plusieurs tentatives sur 24h.\n <\/p>\n <h3>\u2705 Service tr\u00e8s inf\u00e9rieur aux promesses<\/h3>\n <p>\n Si la qualit\u00e9 du service est notablement inf\u00e9rieure \u00e0 celle promise (qualit\u00e9 d\u00e9grad\u00e9e constante, buffering syst\u00e9matique sur toutes les cha\u00eenes).\n <\/p>\n <h3>\u2705 Double facturation accidentelle<\/h3>\n <p>\n En cas de double pr\u00e9l\u00e8vement par erreur, le second paiement est rembours\u00e9 sous 7 jours ouvr\u00e9s.\n <\/p>\n\n <h2 id=\"cas-exclus\">5. Cas exclus du remboursement<\/h2>\n <p>Aucun remboursement ne sera accord\u00e9 dans les situations suivantes :<\/p>\n <h3>\u274c Probl\u00e8me de connexion Internet du Client<\/h3>\n <p>\n Le streaming IPTV n\u00e9cessite une connexion Internet stable (10 Mbps minimum, 25 Mbps pour la 4K). Les probl\u00e8mes li\u00e9s \u00e0 votre FAI, Wi-Fi ou bande passante insuffisante ne sont pas de notre responsabilit\u00e9.\n <\/p>\n <h3>\u274c Incompatibilit\u00e9 d'appareil<\/h3>\n <p>\n Si votre appareil n'est pas compatible avec nos services malgr\u00e9 nos guides d'installation et le support technique fourni.\n <\/p>\n <h3>\u274c Insatisfaction subjective<\/h3>\n <p>\n Le contenu, la liste des cha\u00eenes ou les programmes propos\u00e9s ne correspondent pas \u00e0 vos attentes (\u00e9tant entendu qu'ils sont d\u00e9crits sur notre site avant achat).\n <\/p>\n <h3>\u274c Violation des CGV<\/h3>\n <p>\n Partage du code avec des tiers, utilisation commerciale, revente, d\u00e9passement du nombre de connexions simultan\u00e9es autoris\u00e9es.\n <\/p>\n <h3>\u274c D\u00e9lai d\u00e9pass\u00e9<\/h3>\n <p>\n Toute demande formul\u00e9e plus de 24 heures apr\u00e8s la r\u00e9ception du code IPTV.\n <\/p>\n <h3>\u274c Refus du support technique<\/h3>\n <p>\n Refus de collaborer avec notre support pour diagnostiquer et r\u00e9soudre le probl\u00e8me.\n <\/p>\n <h3>\u274c Blocage par le FAI<\/h3>\n <p>\n Si votre Fournisseur d'Acc\u00e8s Internet bloque le streaming IPTV (la solution consiste \u00e0 utiliser un VPN).\n <\/p>\n\n <h2 id=\"procedure\">6. Proc\u00e9dure de demande de remboursement<\/h2>\n <p>Pour soumettre une demande de remboursement, suivez ces \u00e9tapes :<\/p>\n <ol>\n <li><strong>Contactez d'abord notre support<\/strong> par WhatsApp (+33 7 73 18 03 92) ou email pour tenter de r\u00e9soudre le probl\u00e8me<\/li>\n <li>Si le probl\u00e8me n'est pas r\u00e9solu, envoyez un email \u00e0 <strong>contact@francepremiumtv.fr<\/strong> avec l'objet <em>\u00ab Demande de remboursement \u00bb<\/em><\/li>\n <li>Pr\u00e9cisez votre <strong>num\u00e9ro de commande<\/strong> et la date d'achat<\/li>\n <li>D\u00e9crivez en d\u00e9tail le <strong>probl\u00e8me rencontr\u00e9<\/strong><\/li>\n <li>Joignez des <strong>captures d'\u00e9cran ou vid\u00e9os<\/strong> illustrant le dysfonctionnement<\/li>\n <li>Mentionnez les <strong>\u00e9changes pr\u00e9c\u00e9dents avec le support<\/strong><\/li>\n <\/ol>\n <p>\n Notre \u00e9quipe \u00e9tudiera votre demande et vous r\u00e9pondra dans un d\u00e9lai de <strong>48 heures ouvr\u00e9es<\/strong>.\n <\/p>\n\n <h2 id=\"delais\">7. D\u00e9lais de traitement et remboursement<\/h2>\n <p>Si votre demande est accept\u00e9e :<\/p>\n <ul>\n <li><strong>D\u00e9cision sous 48 heures<\/strong> ouvr\u00e9es apr\u00e8s r\u00e9ception de votre demande compl\u00e8te<\/li>\n <li><strong>Remboursement effectu\u00e9 sous 7 \u00e0 14 jours<\/strong> ouvr\u00e9s selon le moyen de paiement utilis\u00e9<\/li>\n <\/ul>\n <h3>Modalit\u00e9s selon le mode de paiement<\/h3>\n <ul>\n <li><strong>Carte bancaire<\/strong> : remboursement sur la carte d'origine (3-7 jours)<\/li>\n <li><strong>PayPal<\/strong> : remboursement sur le compte PayPal (1-3 jours)<\/li>\n <li><strong>Cryptomonnaies (BTC, USDT)<\/strong> : remboursement sur le wallet d'origine (1-2 jours)<\/li>\n <\/ul>\n\n <h2 id=\"alternatives\">8. Alternatives au remboursement<\/h2>\n <p>\n Avant tout remboursement, nous privil\u00e9gions les solutions techniques. Notre \u00e9quipe peut vous proposer :\n <\/p>\n <ul>\n <li><strong>Migration vers un autre serveur<\/strong> plus adapt\u00e9 \u00e0 votre localisation<\/li>\n <li><strong>G\u00e9n\u00e9ration d'un nouveau code IPTV<\/strong> en cas de probl\u00e8me d'identifiants<\/li>\n <li><strong>Prolongation gratuite<\/strong> de votre abonnement en compensation<\/li>\n <li><strong>\u00c9change contre un autre forfait<\/strong> mieux adapt\u00e9 \u00e0 vos besoins<\/li>\n <li><strong>Cr\u00e9dit sur un futur abonnement<\/strong><\/li>\n <\/ul>\n <p>\n Ces alternatives permettent souvent de r\u00e9soudre les probl\u00e8mes <strong>plus rapidement qu'un remboursement<\/strong> et de continuer \u00e0 profiter du service.\n <\/p>\n\n <h2 id=\"contact\">9. Nous contacter pour un remboursement<\/h2>\n <p>\n Pour toute question concernant cette politique ou pour soumettre une demande, contactez-nous :\n <\/p>\n <div class=\"info-card\">\n <p><strong>\ud83d\udce7 Email :<\/strong> contact@francepremiumtv.fr<\/p>\n <p><strong>\ud83d\udcac WhatsApp :<\/strong> <a href=\"https:\/\/api.whatsapp.com\/send\/?phone=33773180392\" target=\"_blank\" rel=\"noopener\">+33 7 73 18 03 92<\/a><\/p>\n <p><strong>\ud83d\udd52 Disponibilit\u00e9 :<\/strong> 24h\/24, 7j\/7<\/p>\n <p><strong>\ud83d\udcc5 D\u00e9lai de r\u00e9ponse :<\/strong> 48 heures maximum<\/p>\n <\/div>\n\n <p style=\"margin-top: 32px; padding-top: 24px; border-top: 1px solid var(--border);\">\n <strong>\ud83d\udca1 Notre engagement :<\/strong> Avant tout remboursement, nous mettons tout en \u0153uvre pour r\u00e9soudre rapidement votre probl\u00e8me. La satisfaction client est notre priorit\u00e9 absolue.\n <\/p>\n\n <\/article>\n <\/div>\n <\/div>\n<\/section>\n\n\n<footer class=\"footer\">\n <div class=\"container\">\n <div class=\"footer-grid\">\n <div class=\"footer-about\">\n <div class=\"footer-logo\"><img decoding=\"async\" src=\"https:\/\/francepremiumtv.fr\/wp-content\/uploads\/2026\/05\/France_Premium_IPV_logo_footer-removebg-preview-e1779617972684.webp\" alt=\"France Premium TV\" class=\"logo-img logo-img-footer\" \/><\/div>\n <p>Le leader de l'<strong>abonnement IPTV<\/strong> Premium en France. 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Derni\u00e8re mise \u00e0 jour : 22 mai 2026 Sommaire 1. Pr\u00e9ambule 2. Test IPTV gratuit 3. Conditions de remboursement 4. 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}\n.nav-links a::after {\n content: ''; position: absolute; bottom: -6px; left: 0;\n width: 0; height: 2px; background: var(--red); transition: var(--transition);\n}\n.nav-links a:hover::after, .nav-links a.active::after { width: 100%; }\n.nav-cta {\n background: var(--navy); color: #fff;\n padding: 12px 22px; border-radius: 100px;\n font-weight: 600; font-size: 14px;\n transition: var(--transition);\n}\n.nav-cta:hover { background: var(--red); transform: translateY(-2px); box-shadow: var(--shadow-red); }\n.mobile-toggle { display: none; flex-direction: column; gap: 5px; padding: 8px; }\n.mobile-toggle span { width: 24px; height: 2px; background: var(--navy); border-radius: 2px; }\n\n\/* PAGE HERO *\/\n.page-hero {\n padding: 150px 0 60px;\n background: linear-gradient(180deg, var(--light-gray) 0%, #fff 100%);\n text-align: center;\n position: relative;\n overflow: hidden;\n}\n.page-hero::before {\n content: ''; position: absolute; inset: 0;\n background: radial-gradient(circle at 50% 0%, rgba(229,9,20,0.06) 0%, transparent 50%);\n pointer-events: none;\n}\n.page-hero > .container { position: relative; z-index: 2; }\n.breadcrumb {\n display: flex; justify-content: center; align-items: center;\n gap: 8px; font-size: 13px; color: var(--gray-text);\n margin-bottom: 24px;\n}\n.breadcrumb a { color: var(--gray-text); transition: var(--transition); }\n.breadcrumb a:hover { color: var(--red); }\n.breadcrumb svg { width: 14px; height: 14px; opacity: 0.5; }\n.breadcrumb span.current { color: var(--navy); font-weight: 600; }\n\n.page-hero-icon {\n width: 80px; height: 80px;\n margin: 0 auto 22px;\n border-radius: 22px;\n background: linear-gradient(135deg, var(--red), var(--red-dark));\n display: grid; place-items: center;\n color: #fff;\n box-shadow: var(--shadow-red);\n}\n.page-hero-icon svg { width: 36px; height: 36px; }\n\n.page-hero h1 {\n font-size: clamp(30px, 4.5vw, 46px);\n line-height: 1.15;\n font-weight: 800;\n letter-spacing: -0.02em;\n color: var(--navy);\n margin-bottom: 14px;\n}\n.page-hero p {\n font-size: 16px;\n color: var(--gray-text);\n max-width: 640px;\n margin: 0 auto;\n}\n.last-update {\n display: inline-flex;\n align-items: center;\n gap: 8px;\n margin-top: 18px;\n padding: 6px 14px;\n background: rgba(11,18,32,0.05);\n border-radius: 100px;\n font-size: 12px;\n color: var(--gray-text);\n font-weight: 500;\n}\n.last-update svg { width: 12px; height: 12px; }\n\n\/* CONTENT *\/\n.legal-section { padding: 70px 0 90px; }\n.legal-layout {\n display: grid;\n grid-template-columns: 280px 1fr;\n gap: 50px;\n align-items: flex-start;\n}\n\n\/* Sidebar TOC *\/\n.legal-toc {\n position: sticky;\n top: 100px;\n background: #fff;\n border-radius: var(--radius-lg);\n border: 1px solid var(--border);\n padding: 24px;\n box-shadow: var(--shadow-sm);\n}\n.legal-toc h3 {\n font-size: 13px;\n font-weight: 700;\n color: var(--gray-text);\n text-transform: uppercase;\n letter-spacing: 0.08em;\n margin-bottom: 16px;\n padding-bottom: 16px;\n border-bottom: 1px solid var(--border);\n}\n.legal-toc ul {\n list-style: none;\n display: flex;\n flex-direction: column;\n gap: 4px;\n}\n.legal-toc a {\n display: block;\n padding: 8px 12px;\n border-radius: 10px;\n font-size: 14px;\n color: var(--gray-text);\n font-weight: 500;\n transition: var(--transition);\n}\n.legal-toc a:hover {\n background: rgba(229,9,20,0.06);\n color: var(--red);\n}\n.legal-toc a.active {\n background: rgba(229,9,20,0.1);\n color: var(--red);\n font-weight: 600;\n}\n\n\/* Content *\/\n.legal-content {\n background: #fff;\n border-radius: var(--radius-lg);\n border: 1px solid var(--border);\n padding: 50px 56px;\n box-shadow: var(--shadow-sm);\n}\n.legal-content h2 {\n font-size: clamp(22px, 2.6vw, 28px);\n font-weight: 800;\n color: var(--navy);\n margin: 48px 0 18px;\n letter-spacing: -0.01em;\n scroll-margin-top: 100px;\n position: relative;\n padding-left: 18px;\n}\n.legal-content h2:first-child { margin-top: 0; }\n.legal-content h2::before {\n content: '';\n position: absolute;\n left: 0; top: 4px; bottom: 4px;\n width: 4px;\n background: linear-gradient(180deg, var(--red), var(--red-dark));\n border-radius: 4px;\n}\n.legal-content h3 {\n font-size: 17px;\n font-weight: 700;\n color: var(--navy);\n margin: 28px 0 12px;\n}\n.legal-content p {\n font-size: 15.5px;\n color: var(--navy);\n line-height: 1.75;\n margin-bottom: 16px;\n}\n.legal-content ul, .legal-content ol {\n margin: 12px 0 20px;\n padding-left: 22px;\n}\n.legal-content li {\n font-size: 15.5px;\n color: var(--navy);\n line-height: 1.75;\n margin-bottom: 8px;\n}\n.legal-content strong { color: var(--navy); font-weight: 700; }\n.legal-content a {\n color: var(--red);\n font-weight: 600;\n background-image: linear-gradient(transparent calc(100% - 1px), rgba(229,9,20,0.35) 1px);\n background-size: 100% 100%;\n background-repeat: no-repeat;\n padding-bottom: 1px;\n}\n.legal-content a:hover { color: var(--red-dark); }\n\n.info-card {\n background: var(--light-gray);\n border-left: 4px solid var(--red);\n padding: 20px 26px;\n border-radius: var(--radius);\n margin: 24px 0;\n}\n.info-card p {\n margin-bottom: 8px;\n font-size: 14.5px;\n}\n.info-card p:last-child { margin-bottom: 0; }\n.info-card strong { color: var(--navy); display: inline-block; min-width: 140px; }\n\n\/* FOOTER *\/\n.footer { background: var(--navy); color: rgba(255,255,255,0.7); padding: 80px 0 30px; }\n.footer-grid { display: grid; grid-template-columns: 1.5fr 1fr 1fr 1fr; gap: 50px; margin-bottom: 50px; }\n.footer-logo { display: flex; align-items: center; gap: 10px; color: #fff; font-weight: 800; font-size: 20px; margin-bottom: 20px; }\n.footer-about p { font-size: 14px; line-height: 1.7; margin-bottom: 24px; }\n.footer h4 { color: #fff; font-size: 15px; font-weight: 700; margin-bottom: 22px; text-transform: uppercase; letter-spacing: 0.05em; }\n.footer-links { list-style: none; }\n.footer-links li { margin-bottom: 12px; }\n.footer-links a { font-size: 14px; color: rgba(255,255,255,0.7); transition: var(--transition); }\n.footer-links a:hover { color: var(--red); padding-left: 4px; }\n.footer-bottom { border-top: 1px solid rgba(255,255,255,0.1); padding-top: 28px; display: flex; justify-content: space-between; align-items: center; flex-wrap: wrap; gap: 16px; font-size: 13px; }\n.payment-badges { display: flex; gap: 8px; flex-wrap: wrap; }\n.pay-badge { display: inline-flex; align-items: center; background: #FFFFFF; border-radius: 6px; box-shadow: 0 2px 6px rgba(0,0,0,0.12); overflow: hidden; transition: var(--transition); }\n.pay-badge:hover { transform: translateY(-2px); }\n.pay-badge svg { width: 52px; height: 22px; display: block; }\n.footer-contact a { display: inline-flex; align-items: center; gap: 10px; }\n.contact-icon { flex-shrink: 0; width: 16px; height: 16px; color: var(--red); transition: var(--transition); }\n.contact-icon-whatsapp { color: #25D366; }\n.footer-contact a:hover .contact-icon { transform: scale(1.15); }\n\n\/* RESPONSIVE *\/\n@media (max-width: 1024px) {\n .legal-layout { grid-template-columns: 1fr; gap: 30px; }\n .legal-toc { position: static; }\n .footer-grid { grid-template-columns: 1fr 1fr; gap: 40px; }\n}\n@media (max-width: 720px) {\n .nav-links, .nav-cta { display: none; }\n .mobile-toggle { display: flex; }\n .page-hero { padding: 120px 0 50px; }\n .legal-section { padding: 50px 0 70px; }\n .legal-content { padding: 36px 26px; }\n .footer-grid { grid-template-columns: 1fr; }\n}\n\n\/* === Logo image (header + footer) === *\/\n.logo-img {\n height: 48px !important;\n max-height: 48px !important;\n width: auto !important;\n max-width: 170px !important;\n display: block !important;\n object-fit: contain !important;\n}\n.logo-img-footer {\n height: 50px !important;\n max-height: 50px !important;\n max-width: 190px !important;\n}\n@media (max-width: 720px) {\n .logo-img {\n height: 40px !important;\n max-height: 40px !important;\n max-width: 140px !important;\n }\n .logo-img-footer {\n height: 44px !important;\n max-height: 44px !important;\n max-width: 160px !important;\n }\n}\n\n<\/style>\n<\/head>\n<body>\n\n\n<header class=\"header\">\n <div class=\"container\">\n <nav class=\"nav\">\n <a href=\"\/\" class=\"logo\" aria-label=\"France Premium TV - Accueil\"><img decoding=\"async\" src=\"https:\/\/francepremiumtv.fr\/wp-content\/uploads\/2026\/05\/Loog-France-TV-premium-2--e1779574348871.webp\" alt=\"France Premium TV\" class=\"logo-img\" \/><\/a>\n <div class=\"nav-links\">\n <a href=\"\/\">IPTV Abonnement<\/a>\n <a href=\"\/iptv-premium\/\">IPTV Premium<\/a>\n <a href=\"\/installation-iptv\/\">Installation<\/a>\n <a href=\"\/blog\/\">Blog<\/a>\n <\/div>\n <a href=\"\/abonnement-iptv\/\" class=\"nav-cta\">Commander<\/a>\n <button class=\"mobile-toggle\" aria-label=\"Menu\"><span><\/span><span><\/span><span><\/span><\/button>\n <\/nav>\n <\/div>\n<\/header>\n\n\n<section class=\"page-hero\">\n <div class=\"container\">\n <nav class=\"breadcrumb\">\n <a href=\"\/\">Accueil<\/a>\n <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M9 18l6-6-6-6\"\/><\/svg>\n <span class=\"current\">Politique de Remboursement<\/span>\n <\/nav>\n <div class=\"page-hero-icon\">\n <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n <path d=\"M3 12a9 9 0 1 0 9-9 9.75 9.75 0 0 0-6.74 2.74L3 8\"\/>\n <path d=\"M3 3v5h5\"\/>\n <\/svg>\n <\/div>\n <h1>Politique de Remboursement<\/h1>\n <p>Nos conditions et modalit\u00e9s de remboursement pour les abonnements IPTV Premium France Premium TV.<\/p>\n <div class=\"last-update\">\n <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><polyline points=\"12 6 12 12 16 14\"\/><\/svg>\n Derni\u00e8re mise \u00e0 jour : 22 mai 2026\n <\/div>\n <\/div>\n<\/section>\n\n\n<section class=\"legal-section\">\n <div class=\"container\">\n <div class=\"legal-layout\">\n\n <aside class=\"legal-toc\">\n <h3>Sommaire<\/h3>\n <ul>\n <li><a href=\"#preambule\">1. Pr\u00e9ambule<\/a><\/li>\n <li><a href=\"#test-gratuit\">2. Test IPTV gratuit<\/a><\/li>\n <li><a href=\"#conditions\">3. Conditions de remboursement<\/a><\/li>\n <li><a href=\"#cas-eligibles\">4. Cas \u00e9ligibles<\/a><\/li>\n <li><a href=\"#cas-exclus\">5. Cas exclus<\/a><\/li>\n <li><a href=\"#procedure\">6. Proc\u00e9dure<\/a><\/li>\n <li><a href=\"#delais\">7. D\u00e9lais<\/a><\/li>\n <li><a href=\"#alternatives\">8. Alternatives au remboursement<\/a><\/li>\n <li><a href=\"#contact\">9. Contact<\/a><\/li>\n <\/ul>\n <\/aside>\n\n <article class=\"legal-content\">\n\n <h2 id=\"preambule\">1. Pr\u00e9ambule<\/h2>\n <p>\n France Premium TV s'engage \u00e0 offrir un service IPTV Premium de qualit\u00e9 \u00e0 tous ses clients. Conscients que des situations exceptionnelles peuvent survenir, nous avons mis en place une <strong>politique de remboursement claire et transparente<\/strong>.\n <\/p>\n <p>\n La pr\u00e9sente politique pr\u00e9cise les conditions dans lesquelles un remboursement peut \u00eatre accord\u00e9. Elle compl\u00e8te nos <a href=\"\/cgv\/\">Conditions G\u00e9n\u00e9rales de Vente<\/a> et s'applique \u00e0 toutes les commandes d'abonnement IPTV pass\u00e9es sur notre site.\n <\/p>\n\n <div class=\"info-card\">\n <p><strong>\u2696\ufe0f Information l\u00e9gale importante :<\/strong><\/p>\n <p>Conform\u00e9ment \u00e0 l'<strong>article L.221-28 1\u00b0<\/strong> du Code de la consommation fran\u00e7ais, le droit de r\u00e9tractation de 14 jours <strong>ne s'applique pas<\/strong> aux contrats de fourniture de contenu num\u00e9rique non fourni sur un support mat\u00e9riel, d\u00e8s lors que l'ex\u00e9cution a commenc\u00e9 apr\u00e8s accord expr\u00e8s du Client (livraison imm\u00e9diate du code IPTV).<\/p>\n <\/div>\n\n <h2 id=\"test-gratuit\">2. Profitez de notre test gratuit avant achat<\/h2>\n <p>\n Pour \u00e9viter toute d\u00e9ception, nous proposons un <strong><a href=\"\/test-iptv\/\">test IPTV gratuit de 24 heures<\/a><\/strong> sans engagement et sans carte bancaire. Ce test vous permet de :\n <\/p>\n <ul>\n <li>V\u00e9rifier la <strong>qualit\u00e9 du streaming<\/strong> sur votre connexion Internet<\/li>\n <li>Tester la <strong>compatibilit\u00e9<\/strong> avec votre appareil (Smart TV, bo\u00eetier, mobile)<\/li>\n <li>\u00c9valuer la <strong>stabilit\u00e9 du service<\/strong> \u00e0 diff\u00e9rents moments de la journ\u00e9e<\/li>\n <li>D\u00e9couvrir l'\u00e9tendue du <strong>catalogue de cha\u00eenes et VOD<\/strong><\/li>\n <\/ul>\n <p>\n <strong>Nous recommandons vivement<\/strong> de tester notre service gratuitement avant tout achat. Cela vous permet de valider votre setup et d'\u00e9viter de mauvaises surprises.\n <\/p>\n\n <h2 id=\"conditions\">3. Conditions g\u00e9n\u00e9rales de remboursement<\/h2>\n <p>\n Un remboursement peut \u00eatre accord\u00e9 sous certaines conditions strictes :\n <\/p>\n <ul>\n <li>La demande doit \u00eatre formul\u00e9e dans un d\u00e9lai de <strong>24 heures<\/strong> \u00e0 compter de la r\u00e9ception du code IPTV<\/li>\n <li>Le service doit pr\u00e9senter un <strong>dysfonctionnement av\u00e9r\u00e9 et non r\u00e9solu<\/strong> par notre support technique<\/li>\n <li>Le Client doit avoir collabor\u00e9 avec notre support pour tenter de r\u00e9soudre le probl\u00e8me<\/li>\n <li>Le Client ne doit pas avoir viol\u00e9 les <a href=\"\/cgv\/\">Conditions G\u00e9n\u00e9rales de Vente<\/a><\/li>\n <li>La demande doit \u00eatre formul\u00e9e par email avec preuves \u00e0 l'appui<\/li>\n <\/ul>\n\n <h2 id=\"cas-eligibles\">4. Cas \u00e9ligibles au remboursement<\/h2>\n <p>Vous pouvez pr\u00e9tendre \u00e0 un remboursement dans les cas suivants :<\/p>\n <h3>\u2705 Probl\u00e8me technique majeur de notre c\u00f4t\u00e9<\/h3>\n <p>\n Si nos serveurs sont indisponibles pendant une p\u00e9riode prolong\u00e9e (plus de 12 heures cons\u00e9cutives) et que nous ne parvenons pas \u00e0 r\u00e9tablir le service.\n <\/p>\n <h3>\u2705 Code IPTV invalide ou non fonctionnel<\/h3>\n <p>\n Si le code IPTV re\u00e7u ne fonctionne pas et que notre \u00e9quipe technique ne peut pas r\u00e9soudre le probl\u00e8me malgr\u00e9 plusieurs tentatives sur 24h.\n <\/p>\n <h3>\u2705 Service tr\u00e8s inf\u00e9rieur aux promesses<\/h3>\n <p>\n Si la qualit\u00e9 du service est notablement inf\u00e9rieure \u00e0 celle promise (qualit\u00e9 d\u00e9grad\u00e9e constante, buffering syst\u00e9matique sur toutes les cha\u00eenes).\n <\/p>\n <h3>\u2705 Double facturation accidentelle<\/h3>\n <p>\n En cas de double pr\u00e9l\u00e8vement par erreur, le second paiement est rembours\u00e9 sous 7 jours ouvr\u00e9s.\n <\/p>\n\n <h2 id=\"cas-exclus\">5. Cas exclus du remboursement<\/h2>\n <p>Aucun remboursement ne sera accord\u00e9 dans les situations suivantes :<\/p>\n <h3>\u274c Probl\u00e8me de connexion Internet du Client<\/h3>\n <p>\n Le streaming IPTV n\u00e9cessite une connexion Internet stable (10 Mbps minimum, 25 Mbps pour la 4K). Les probl\u00e8mes li\u00e9s \u00e0 votre FAI, Wi-Fi ou bande passante insuffisante ne sont pas de notre responsabilit\u00e9.\n <\/p>\n <h3>\u274c Incompatibilit\u00e9 d'appareil<\/h3>\n <p>\n Si votre appareil n'est pas compatible avec nos services malgr\u00e9 nos guides d'installation et le support technique fourni.\n <\/p>\n <h3>\u274c Insatisfaction subjective<\/h3>\n <p>\n Le contenu, la liste des cha\u00eenes ou les programmes propos\u00e9s ne correspondent pas \u00e0 vos attentes (\u00e9tant entendu qu'ils sont d\u00e9crits sur notre site avant achat).\n <\/p>\n <h3>\u274c Violation des CGV<\/h3>\n <p>\n Partage du code avec des tiers, utilisation commerciale, revente, d\u00e9passement du nombre de connexions simultan\u00e9es autoris\u00e9es.\n <\/p>\n <h3>\u274c D\u00e9lai d\u00e9pass\u00e9<\/h3>\n <p>\n Toute demande formul\u00e9e plus de 24 heures apr\u00e8s la r\u00e9ception du code IPTV.\n <\/p>\n <h3>\u274c Refus du support technique<\/h3>\n <p>\n Refus de collaborer avec notre support pour diagnostiquer et r\u00e9soudre le probl\u00e8me.\n <\/p>\n <h3>\u274c Blocage par le FAI<\/h3>\n <p>\n Si votre Fournisseur d'Acc\u00e8s Internet bloque le streaming IPTV (la solution consiste \u00e0 utiliser un VPN).\n <\/p>\n\n <h2 id=\"procedure\">6. Proc\u00e9dure de demande de remboursement<\/h2>\n <p>Pour soumettre une demande de remboursement, suivez ces \u00e9tapes :<\/p>\n <ol>\n <li><strong>Contactez d'abord notre support<\/strong> par WhatsApp (+33 7 73 18 03 92) ou email pour tenter de r\u00e9soudre le probl\u00e8me<\/li>\n <li>Si le probl\u00e8me n'est pas r\u00e9solu, envoyez un email \u00e0 <strong>contact@francepremiumtv.fr<\/strong> avec l'objet <em>\u00ab Demande de remboursement \u00bb<\/em><\/li>\n <li>Pr\u00e9cisez votre <strong>num\u00e9ro de commande<\/strong> et la date d'achat<\/li>\n <li>D\u00e9crivez en d\u00e9tail le <strong>probl\u00e8me rencontr\u00e9<\/strong><\/li>\n <li>Joignez des <strong>captures d'\u00e9cran ou vid\u00e9os<\/strong> illustrant le dysfonctionnement<\/li>\n <li>Mentionnez les <strong>\u00e9changes pr\u00e9c\u00e9dents avec le support<\/strong><\/li>\n <\/ol>\n <p>\n Notre \u00e9quipe \u00e9tudiera votre demande et vous r\u00e9pondra dans un d\u00e9lai de <strong>48 heures ouvr\u00e9es<\/strong>.\n <\/p>\n\n <h2 id=\"delais\">7. D\u00e9lais de traitement et remboursement<\/h2>\n <p>Si votre demande est accept\u00e9e :<\/p>\n <ul>\n <li><strong>D\u00e9cision sous 48 heures<\/strong> ouvr\u00e9es apr\u00e8s r\u00e9ception de votre demande compl\u00e8te<\/li>\n <li><strong>Remboursement effectu\u00e9 sous 7 \u00e0 14 jours<\/strong> ouvr\u00e9s selon le moyen de paiement utilis\u00e9<\/li>\n <\/ul>\n <h3>Modalit\u00e9s selon le mode de paiement<\/h3>\n <ul>\n <li><strong>Carte bancaire<\/strong> : remboursement sur la carte d'origine (3-7 jours)<\/li>\n <li><strong>PayPal<\/strong> : remboursement sur le compte PayPal (1-3 jours)<\/li>\n <li><strong>Cryptomonnaies (BTC, USDT)<\/strong> : remboursement sur le wallet d'origine (1-2 jours)<\/li>\n <\/ul>\n\n <h2 id=\"alternatives\">8. Alternatives au remboursement<\/h2>\n <p>\n Avant tout remboursement, nous privil\u00e9gions les solutions techniques. Notre \u00e9quipe peut vous proposer :\n <\/p>\n <ul>\n <li><strong>Migration vers un autre serveur<\/strong> plus adapt\u00e9 \u00e0 votre localisation<\/li>\n <li><strong>G\u00e9n\u00e9ration d'un nouveau code IPTV<\/strong> en cas de probl\u00e8me d'identifiants<\/li>\n <li><strong>Prolongation gratuite<\/strong> de votre abonnement en compensation<\/li>\n <li><strong>\u00c9change contre un autre forfait<\/strong> mieux adapt\u00e9 \u00e0 vos besoins<\/li>\n <li><strong>Cr\u00e9dit sur un futur abonnement<\/strong><\/li>\n <\/ul>\n <p>\n Ces alternatives permettent souvent de r\u00e9soudre les probl\u00e8mes <strong>plus rapidement qu'un remboursement<\/strong> et de continuer \u00e0 profiter du service.\n <\/p>\n\n <h2 id=\"contact\">9. Nous contacter pour un remboursement<\/h2>\n <p>\n Pour toute question concernant cette politique ou pour soumettre une demande, contactez-nous :\n <\/p>\n <div class=\"info-card\">\n <p><strong>\ud83d\udce7 Email :<\/strong> contact@francepremiumtv.fr<\/p>\n <p><strong>\ud83d\udcac WhatsApp :<\/strong> <a href=\"https:\/\/api.whatsapp.com\/send\/?phone=33773180392\" target=\"_blank\" rel=\"noopener\">+33 7 73 18 03 92<\/a><\/p>\n <p><strong>\ud83d\udd52 Disponibilit\u00e9 :<\/strong> 24h\/24, 7j\/7<\/p>\n <p><strong>\ud83d\udcc5 D\u00e9lai de r\u00e9ponse :<\/strong> 48 heures maximum<\/p>\n <\/div>\n\n <p style=\"margin-top: 32px; padding-top: 24px; border-top: 1px solid var(--border);\">\n <strong>\ud83d\udca1 Notre engagement :<\/strong> Avant tout remboursement, nous mettons tout en \u0153uvre pour r\u00e9soudre rapidement votre probl\u00e8me. La satisfaction client est notre priorit\u00e9 absolue.\n <\/p>\n\n <\/article>\n <\/div>\n <\/div>\n<\/section>\n\n\n<footer class=\"footer\">\n <div class=\"container\">\n <div class=\"footer-grid\">\n <div class=\"footer-about\">\n <div class=\"footer-logo\"><img decoding=\"async\" src=\"https:\/\/francepremiumtv.fr\/wp-content\/uploads\/2026\/05\/France_Premium_IPV_logo_footer-removebg-preview-e1779617972684.webp\" alt=\"France Premium TV\" class=\"logo-img logo-img-footer\" \/><\/div>\n <p>Le leader de l'<strong>abonnement IPTV<\/strong> Premium en France. 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